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The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
In order to provide qualified Sales and Service Representative candidates for multiplelocations, The Auto Club Group keeps a roster of interested applicants.If you are interested and fulfill theminimum requirements, please completeapply online.
Registration into the Pipeline Rosterdoes not constituteany form of a commitment on the part ofThe Auto Club Group. This roster isvalid for6 months. Candidatesmay be required to re-apply again after 6 months the of initial date of registration to be considered as an active pipeline applicant.
Primary Duties and Responsibilities (details of the basic job functions):
Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Respond to inquires and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing members policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.
Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. Provide advanced technical and product information in response to the customers questions and/or problems to ensure achievement of quality and customer service goals. Rewrite and reinstate insurance policies according to underwriting and business rules. Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Works in a temperature controlled office environment.
Required Qualifications (these are the minimum requirements to qualify):
The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all ofits affiliated companies,is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.